We check all products before they are dispatched to our customers to ensure they are in perfect condition but we understand that sometimes your new purchase needs to be returned for whatever reason so we want to make that as easy as possible.
We offer free returns with the option of a refund, exchange or store credit as long as the item(s) has been returned:
- Within 14 days of purchase, Unused; and
- In the original packaging and in the original condition.
AutoLines offers 14 day Change-of-mind shopping experience. If you change your mind within 14 days of purchase and product matches the description provide on our website, and is free from manufacturing defects or faults, products must return to us in original conditions for a refund. Buyers need to pay for the return cost. A 15% restocking fee applies and a $9 re-shipping fee is payable for delivery within Australia.
AutoLines does not accept change-of-mind refund for products which has been used under unsalable conditions with free from manufacturing defects or faults.
Exchange for a higher/lower value of products
If you changed your mind or you purchased a wrong item, and wish to exchange the product to a higher or lower value of goods. You can send back the products in original conditions and package. Buyers need to pay for the return cost. A 15% restocking fee applies and a $9 re-shipping fee is payable for delivery within Australia.
Defects, faults or wrong item
Where products were defected or you have received the wrong products, and products were required to be sent back, AutoLines will pay for the return postage. Please contact us if you would like to make a claim. Please see our warranty section for more information.
Please note a valid trackable tracking number is required for all eligible return item
Returns from Australia
Returns are easy – just complete the ‘Contact Us’ form. Depending on the situation, we will then email you simple instructions and proceed with the return accordingly.
Refund Process Time
We will process your refund within 3 - 7 business days of receiving your return.
Please keep in mind that it may take a little longer before you see the funds in your account as your financial institution may take a few days to process it.