Q: Device shows online, but it shows “wait for the device responses” when you make settings with APP.
A: a. Device SIM signal is not good with poor GPRS data;
b. Device is busy in other process. Please wait a minute and try again.
Q: After inserting a SIM card, it can get a SMS reply, but it displays “Not enabled” on the platform and APP.
A: Please check the watch SIM Card has LTE data plan.
Q: The SIM card has 4G data plan, but the device still shows “Not enabled “or “offline”.
A: It needs to configure APN data, since we have pre-programmed most SIM cards’ APN, but hasn’t. Find out your watch SIM card’s APN name, APN user name, password, MCC and MNC codes before doing below settings.
Please set main monitoring number first by sending below command from your own phone to the watch sim number.
pw,123456,center,your own phone number#
After a reply, send below command to set APN into the watch.
The command is: apn,apndata,user,password,MCC MNC code#